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• Keep a simple skincare routine 3-5 days prior to your service, and avoid exfoliation or any retinol based products about 5-7 days prior. 
• Do not wax or use any hair removal tool 48 hours before your service.
• It is recommended that you arrive 10-15 minutes before your appointment with a fresh face and no makeup, as that can take time away from your service. 
• Comfortable clothes are usually recommended as you want to be as relaxed as possible.

• We do not service children under 9 Years old .
• We kindly ask that you do not bring your children or other companions  to your appointment if they are not being serviced.
• While we understand that it is difficult sometimes to find someone to find child care, there are many items in our salon & spa that are hazardous to children, including sharp scissors, large equipment and chemicals, and do not believe this to be a safest environment for them.
• We also want to ensure that your time in our salon as a client is as peaceful and relaxing as possible, and kids can often lead to the distraction of both the parent and the stylist.
•  We thank you for your understanding on this policy. 

• We accept Cash, Visa, MasterCard, American Express & Discover. 
• Sales tax will be charged where applicable.
•  All prices are subject to change without notice as our staff is constantly expanding their knowledge to better serve you.
• Gratuity is optional and is completely at your discretion. It is your way to thank your stylist or technician. You may leave the tip in an envelope at the front desk, or hand it to your stylist personally.

• Arrival Guidelines:

We ask that you arrive 10 minutes before your scheduled appointment, to confirm your services, and make you as comfortable as possible for your experience.  apothecarie is an adult facility and our Hair Services are is appropriate for anyone aged 9 and older and our Skin Services are appropriate 15 and older.

• Lateness:

If you are running late, we ask that you give us a call as soon as possible, so we can make any necessary adjustments to your schedule.Lateness can possibly have an impact on your appointment and it is to the discretion of the stylist to accommodate. The result might incur a last minute  cancellation fee.

• Cancellation Policy:

We understand that extraordinary circumstances may come up and you need to change your schedule. Kindly give us a 48 hour notice if you must cancel your appointment. If within 24 hours notice is not given, you will be charged a $25 service fee. No-show appointments are subject to a charge of 50% amount of your service.

• If you are not completely satisfied with our service or treatment during your visit, please advise our salon manager or front-desk immediately. 
• We do not issue refunds on salon services. However, we strive to give the utmost satisfaction to our clients and if you are not satisfied with the work performed, we will make every effort to ensure we rectify the situation. within the next 7 days from  your service appointment date.
• We will offer full store credit or exchange for any products you purchased at our salon within seven (7) days from the date of purchase.